Job Description

A retail business is resetting how it runs. This is a hands-on role for someone who can pick apart a tangled operating model, work out what is actually happening on the ground, and design a cleaner, automation-ready way of working in its place. Once the processes are mapped and cleaned, the AI implementation can then begin.

Responsibilities

• Map the operation as it really runs, spanning merchandising, supply chain, order-to-cash, pricing, POS, fulfilment, returns, CRM, finance and FP&A, using BPMN 2.0, SIPOC and value stream maps to capture actual practice, exceptions and system handoffs.
• Validate findings through stakeholder interviews, observation and data, setting real baselines for cycle time, error rates, throughput and cost to serve.
• Design future-state processes with a documented rationale for each change, applying Lean and Six Sigma thinking, and build the ROI case behind it.
• Screen automation opportunities across the value chain, lead the design of automations that hold up in production, and work with engineering to turn business intent into workable specs.
• Run large cross-functional workshops to elicit and prioritise requirements, converting them into user stories, acceptance criteria and a sequenced, dependency-aware roadmap.
• Act as a trusted advisor to executives, running steering committees and alignment sessions, and translating complex findings into language that lands at every level.

Requirements

• 15 years in business analysis or process consulting inside genuinely complex, multi-system environments, with real depth in retail operations.
• A track record of leading substantive process redesign, and hands-on delivery of workflow automation into live processes across multiple systems.
• Experience taking AI use cases from idea to deployed, measured impact.
• Working fluency in BPMN 2.0, Lean, Six Sigma, value stream mapping, SIPOC and RACI, plus a track record running workshops and decisions with senior and C-suite stakeholders.
• Certifications such as CBAP, CCBA or Lean Six Sigma Green/Black Belt are a plus, not a requirement.