Job ID:
49424
Published date:
03/02/2026
Summary
Operations Manager – Luxury Travel
Company Overview
A well-established travel and experiences business is seeking an experienced Operations Manager to lead end-to-end operational delivery across global destinations. This role requires strong operational judgement, stakeholder management, and hands-on leadership within a fast-paced travel environment.
Key Responsibilities
- Oversee day-to-day travel operations, ensuring seamless delivery across multiple geographies
- Manage operational feasibility for client requests, itineraries, and bespoke travel experiences
- Lead and develop an operations team, driving performance, accountability, and service standards
- Manage ticketing operations and liaise with key ticketing channels and OTAs
- Act as a key point of contact for client engagement on operational matters
- Establish, review, and optimise SOPs to ensure consistency, compliance, and efficiency
- Coordinate with internal and external stakeholders to resolve operational challenges proactively
Requirements
- 8–10 years’ experience within the travel industry, with a strong focus on operations
- Proven experience managing global destinations and multi-market travel operations
- Solid understanding of ticketing systems, distribution channels, and OTAs
- Demonstrated people management and team leadership experience
- Strong operational planning, problem-solving, and decision-making skills
- Comfortable working in a client-facing role within a service-driven environment
Personality Fit
- Operationally sharp, detail-oriented, and commercially aware
- Calm under pressure with a solutions-focused mindset
- Confident communicator with strong stakeholder management skills