Our client is a leading UAE based financial services business. Due to expansion, they are looking to hire additional team leaders for their call centre operations.

As a Team Leader, you are key to in ensuring customers receive exceptional service, while also promoting a high-performance environment for your team.

Key Responsibilities:

• Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.
• Monitor call quality and provide constructive feedback to agents.
• Handle escalated customer queries and complaints efficiently and professionally.
• Conduct performance reviews and identify training needs for team members.
• Contribute to the development and implementation of call centre policies and procedures.
• Provide regular reports and updates relating to service, to management when required
• Ensure adherence to all banking regulations and internal policies.

Requirements:

• Proven experience in a call centre leadership role.
• Banking experience is preferred.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in both Arabic and English.
• Ability to work effectively in a fast-paced and dynamic environment.

Due to Emiratisation, this role is available to UAE Nationals only at this time.

 Thank you for your application.  Only suitable candidates will be contacted.

Please note that by applying to this role, your profile will be searchable in our database.  Our Recruiters will contact you should another suitable role become available.

A leading RAK-based company is seeking a Senior Finance Manager to play a critical role in shaping the financial strategy and future investments of the business, and acting as a finance business partner to other key senior management. Reporting directly to the CFO, this role provides strategic financial leadership and operational oversight across budgeting, reporting, and financial projects, including ERP implementation.

This role is ideal for a commercially-minded Finance Manager / Business Partner, looking to step up into an FD-level position in the near future.

*This role is based in RAK and it requires the person to live in RAK – this is non-negotiable with the employer.  If you do not wish to live in RAK, please do not apply.

We are seeking a dynamic and pragmatic Legal Counsel to join a mission-led, fast-scaling organisation. As Legal Counsel, you will be the first point of legal contact across the organisation, advising on commercial, corporate, regulatory, and contractual matters. This is a unique opportunity to shape the legal framework of a purpose-driven company.

Brand Manager – Arabic Speaker | FMCG – Food Category

We’re working closely with a well-established regional leader in the food industry, currently seeking a dynamic and commercially minded Brand Manager to take ownership of a key portfolio.

This role is ideal for someone who understands the nuances of food branding in the Middle East, with the ability to localise global brand strategies, drive product innovation, and lead campaigns that resonate with regional consumers.

A growing tech business in Dubai is seeking a hands-on Financial Controller to lead its finance function. This is a key role in a lean team, offering the opportunity to shape and strengthen financial operations during a period of growth.

A leading business which operates in the healthcare industry is seeking a Head of Finance to take full ownership of the finance function. This is a senior leadership role responsible for financial control, compliance, and team leadership.

The CFO is looking to bring in a candidate of the highest calibre, someone who is driven and motivated to deliver excellence in the finance department.

The successful candidate will come from the healthcare or pharma industry, with deep technical accounting expertise and proven experience overseeing core finance functions including tax, audit, payroll, and reporting.

The Senior Corporate Services Officer is responsible for overseeing and managing all aspects of business registration and corporate structuring within the ADGM jurisdiction. The role requires extensive knowledge of local regulations and experience with client onboarding, compliance, and corporate governance. This position supports licensing operations and plays a key role in maintaining high standards of service delivery to clients.

Key Responsibilities:

• Manage ADGM business registrations including incorporation, renewals, amendments, and structuring.
• Assist with DIFC SPVs and foundation filings.
• Monitor compliance deadlines and ensure timely submissions.
• Maintain client records and internal databases (e.g., CRM, cloud-based systems).
• Research and respond to new entity establishment and restructuring enquiries.
• Foster strong relationships with regulatory authorities.
• Provide seamless onboarding and ongoing support to clients.
• Track and implement changes in UAE laws and ADGM regulations.

Skills and Requirements:

• Minimum of 5 years’ UAE experience in a corporate services environment, with at least 3 years focused on ADGM.
• Bachelor's degree or equivalent.
• Excellent verbal and written communication skills in English.
• Strong client-facing and account management experience.
• High level of customer service with a professional, solutions-driven approach.
• Advantageous to have prior mentoring or team leadership experience.
• Exceptional organizational and project management abilities.
• Collaborative team player with strong interpersonal skills.
• Proficient in relevant IT tools and systems.

Thank you for your application. Only suitable candidates will be contacted.

Please note that by applying to this role, your profile will be searchable in our database. Our Recruiters will contact you should another suitable role become available.