Job Description

Our client is a leading multinational business and a well-established presence across the Middle East. The business is looking for an experienced Business Ops Manager to manage its regional operations and a large business ops team.

Responsibilities

• Manage the relationship between your team and the Business Directors.
• Own all business operations from A-Z
• Lead, coach and supervise the team day to day, building a culture of ownership and independent decision-making.
• Manage resource planning, work allocation and absence cover across the regional offices.
• Run performance reviews, salary reviews, probation meetings and regular 1-2-1s.
• Identify training needs and support recruitment of business support staff.
• Review RFPs and Pitch decks for the sales team
• Manage the debt by following up on late payments
• Gather compliance and KYC documents and input into company’s system
• Set up new client details in system
• Build strong relationships with key stakeholders to keep operations consistent across offices.
• Drive process improvements and support change initiatives, including workflow and billing changes.
• Guide and quality-check billing, WIP reporting, matter opening and closure, conflicts and business development support.
• Lead complex billing tasks and provide cover for ops assistants when needed.
• Oversee office administration, including front of house, travel, visas, procurement, onboarding and office events.
• Ensure compliance with company policies and regulatory requirements.

Requirements

• Experience managing a team of 10+ in a multinational company, as an Ops Manager or equivalent.
• Excellent finance understanding, including billing and invoicing.
• Experience supporting senior professionals in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving skills, with a data-driven approach.
• Excellent organisation and attention to detail, with the ability to juggle shifting priorities.
• High level of discretion and confidentiality.