Job Description

A well-established travel and experiences business is seeking an experienced Operations Manager to lead end-to-end operational delivery across global destinations. This role requires strong operational judgement, stakeholder management, and hands-on leadership within a fast-paced travel environment.

Key Responsibilities:

• Oversee day-to-day travel operations, ensuring seamless delivery across multiple geographies
• Manage operational feasibility for client requests, itineraries, and bespoke travel experiences
• Lead and develop an operations team, driving performance, accountability, and service standards
• Manage ticketing operations and liaise with key ticketing channels and OTAs
• Act as a key point of contact for client engagement on operational matters
• Establish, review, and optimise SOPs to ensure consistency, compliance, and efficiency
• Coordinate with internal and external stakeholders to resolve operational challenges proactively

Requirements:

• 8–10 years’ experience within the travel industry, with a strong focus on operations
• Proven experience managing global destinations and multi-market travel operations
• Solid understanding of ticketing systems, distribution channels, and OTAs
• Demonstrated people management and team leadership experience
• Strong operational planning, problem-solving, and decision-making skills
• Comfortable working in a client-facing role within a service-driven environment

Personality Fit:

• Operationally sharp, detail-oriented, and commercially aware
• Calm under pressure with a solutions-focused mindset
• Confident communicator with strong stakeholder management skills

Thank you for your application.  Only suitable candidates will be contacted.

Please note that by applying to this role, your profile will be searchable in our database.  Our Recruiters will contact you should another suitable role become available.