Job Description

Operations Manager – Luxury Travel

Company Overview
A well-established travel and experiences business is seeking an experienced Operations Manager to lead end-to-end operational delivery across global destinations. This role requires strong operational judgement, stakeholder management, and hands-on leadership within a fast-paced travel environment.

Key Responsibilities

• Oversee day-to-day travel operations, ensuring seamless delivery across multiple geographies
• Manage operational feasibility for client requests, itineraries, and bespoke travel experiences
• Lead and develop an operations team, driving performance, accountability, and service standards
• Manage ticketing operations and liaise with key ticketing channels and OTAs
• Act as a key point of contact for client engagement on operational matters
• Establish, review, and optimise SOPs to ensure consistency, compliance, and efficiency
• Coordinate with internal and external stakeholders to resolve operational challenges proactively

Requirements

• 8–10 years’ experience within the travel industry, with a strong focus on operations
• Proven experience managing global destinations and multi-market travel operations
• Solid understanding of ticketing systems, distribution channels, and OTAs
• Demonstrated people management and team leadership experience
• Strong operational planning, problem-solving, and decision-making skills
• Comfortable working in a client-facing role within a service-driven environment

Personality Fit

• Operationally sharp, detail-oriented, and commercially aware
• Calm under pressure with a solutions-focused mindset
• Confident communicator with strong stakeholder management skills