Job Description

We are seeking a motivated and experienced Client Relationship Manager to join a fast-paced digital marketing team. As the primary point of contact for a portfolio of clients, you will build and maintain strong, long-term relationships, ensure excellent delivery of campaigns, and identify opportunities to grow client accounts.

Key Responsibilities:

• Build and nurture trusted relationships with clients and act as their main point of contact.
• Understand clients’ business goals, target audiences and KPIs to shape effective digital marketing strategies.
• Coordinate with internal teams (account management, creative, media, and analytics) to ensure seamless campaign delivery.
• Provide regular updates, performance reports and strategic recommendations to clients.
• Proactively identify upsell and cross-sell opportunities to expand client relationships.
• Monitor client satisfaction and address issues promptly to maintain high service standards.
• Keep abreast of industry trends, emerging platforms and best practices to advise clients effectively.

Skills & Experience:

• Proven experience in client relationship management or account management within a digital marketing or agency environment.
• Strong knowledge of digital marketing channels (social media, content, SEO, SEM, email marketing) and campaign management.
• Excellent verbal and written communication skills; ability to present confidently to senior stakeholders.
• Strong organisational skills and ability to manage multiple client priorities concurrently.
• Comfortable working with CRM systems and project management tools.
• Results-oriented with a focus on delivering measurable outcomes for clients.
• Commercial awareness and ability to manage budgets and forecast revenue opportunities.

Desirable / Additional Skills:

• Experience managing large-scale digital campaigns and budgets.
• Familiarity with marketing analytics platforms and the ability to interpret campaign performance data.
• Professional certifications (e.g., Google Ads, Google Analytics) are an advantage.
• Knowledge of influencer marketing, content production or programmatic advertising is a plus.

What We Offer:

• Dubai work visa sponsorship (where applicable).
• Comprehensive private health insurance.
• Annual return flight allowance.
• Development opportunities and support for professional qualifications.
• Collaborative and dynamic team environment with exposure to varied clients and industries.
• Paid time off and UAE public holidays.

Thank you for your application.  Only suitable candidates will be contacted.

Please note that by applying to this role, your profile will be searchable in our database.  Our Recruiters will contact you should another suitable role become available.