Job Description
We are seeking an experienced, hands-on HR Director from the hospitality industry, to lead the full HR function for a growing hospitality group. Working directly under the CEO, this role is critical in driving hiring, onboarding, employee relations, and retention, while also playing a key leadership role in the pre-opening of new venues internationally.
This is not only a strategic position - the successful candidate must be operational, visible, and comfortable working closely with management and frontline teams.
Responsibilities
HR Leadership & Operations
- Lead and manage the end-to-end HR function across multiple hospitality sites
- Act as a trusted advisor to senior leadership on all people matters
- Ensure HR policies, procedures, and compliance standards are maintained
Recruitment & Onboarding
- Own and drive high-volume hiring strategies across operations from housekeeping and valet, up to exec level roles
- Strengthen onboarding frameworks to improve early employee engagement and retention
- Build talent pipelines for ongoing and future openings
Employee Relations
- Lead complex ER matters, investigations, and conflict resolution
- Foster a positive workplace culture aligned with business goals
- Support managers in performance management and disciplinary processes
Retention & Engagement
- Develop initiatives to reduce turnover and improve staff retention
- Monitor workforce trends and implement proactive solutions
Pre-Opening HR Support (Essential)
- Lead HR planning and execution for new venue launches internationally
- Manage workforce planning, hiring ramp-ups, onboarding, and HR setup for new sites
- Ensure HR systems, policies, and compliance are operational ahead of opening
Requirements
- 15–20 years of HR experience, with the majority in hospitality
- Proven HR leadership experience within multi-site hospitality environments
- Able to redo policies and procedures
- Proactive, growth mindset, bringing fresh ideas to the CEO
- Mandatory: Strong track record supporting pre-opening of new hospitality venues
- Hands-on, operational mindset - not purely strategic
- Deep expertise in overseeing employee relations and recruitment
- Experience managing HR across international markets is highly preferred
- Practical, proactive, and solutions-driven
- Strong leadership presence with excellent stakeholder management skills
- Comfortable working in fast-paced, entrepreneurial environments