Our client is a leading UAE based financial services business. Due to expansion, they are looking to hire additional team leaders for their call centre operations.

As a Team Leader, you are key to in ensuring customers receive exceptional service, while also promoting a high-performance environment for your team.

Key Responsibilities:

• Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.
• Monitor call quality and provide constructive feedback to agents.
• Handle escalated customer queries and complaints efficiently and professionally.
• Conduct performance reviews and identify training needs for team members.
• Contribute to the development and implementation of call centre policies and procedures.
• Provide regular reports and updates relating to service, to management when required
• Ensure adherence to all banking regulations and internal policies.

Requirements:

• Proven experience in a call centre leadership role.
• Banking experience is preferred.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in both Arabic and English.
• Ability to work effectively in a fast-paced and dynamic environment.

Due to Emiratisation, this role is available to UAE Nationals only at this time.

 Thank you for your application.  Only suitable candidates will be contacted.

Please note that by applying to this role, your profile will be searchable in our database.  Our Recruiters will contact you should another suitable role become available.